Plumbers in falkirk

Plumbing | Heating | Bathrooms

Local PlumbersGas Engineers

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Terms & Conditions

Bathroom Supply & Installation

Prices are open to acceptance up to three months from date of estimate. Once an estimate has been accepted, any changes or additions will be subject to a price review. Dates given for commencement of work are approximate only. Whilst every effort will be made to keep to a given date, work can sometimes be delayed. The client will be notified near the expected date.

 

All labour carried out is guaranteed for 365 days from date of completion. All materials used are guaranteed as per manufactures warranty.
Unfortunately, no guarantee will be given on materials if they are not supplied by Cozy Heat Plumbing & Heating, unless it has been agreed beforehand. We only supply quality materials from well-known brands that we are used to dealing with.


Cozy Heat Plumbing & Heating reserves the right to withdraw from site if the contract payment schedule is not adhered to. Title and ownership of the materials and equipment will not pass to the client until final payment has been made. Any materials can be recoverable by Cozy Heat Plumbing & Heating in the event of non-payment. The client agrees to allow access to site for this purpose. By accepting the estimate given by Cozy Heat Plumbing & Heating the client is also accepting these Terms and Conditions. We cannot accept responsibility for wear and tear of tile grout and silicone as these are perishable products. Cancellation of work will incur loss of earnings charge of 25% of initial agreed values of works.


Payment Terms - deposit of materials total due on booking installation, the final balance is due to be paid on day of completion for installation  labour. Method of payment is by either cash or credit/debit card. Paying by finance is available, please contact the office for details 01324 870953. Finance installation payment terms, please refer to your finance agreement. If payment if not received as outline above, the invoice will be adjusted to include interest payable at 3% per month above base rate.  Non-payment for goods and/or services as agreed will result in legal action as per the Late Payment of Commercial Debts (Scotland) Regulations 2002. 

Boiler Supply & Installation 

Prices are open to acceptance up to 30 days from date of estimate. Once an estimate has been accepted, any changes or additions will be subject to a price review. Dates given for commencement of work are approximate only. Whilst every effort will be made to keep to a given date, work can sometimes be delayed. The client will be notified near the expected date.

 

All labour carried out is guaranteed for 365 days from date of completion. All materials used are guaranteed as per manufactures warranty.
Unfortunately, no guarantee will be given on materials if they are not supplied by Cozy Heat Plumbing & Heating, unless it has been agreed beforehand. We only supply quality materials from well-known brands that we are used to dealing with. The lifting of floor coverings are the customers responsibility and the moving of furniture. This estimate excludes the making good of any flooring or incidental redecoration subsequent upon the proper execution of this installation.

 

Cozy Heat Plumbing & Heating reserves the right to withdraw from site if the contract payment schedule is not adhered to. Title and ownership of the materials and equipment will not pass to the client until final payment has been made. Any materials can be recoverable by Cozy Heat Plumbing & Heating in the event of non-payment. The client agrees to allow access to site for this purpose. By accepting the estimate given by Cozy Heat Plumbing & Heating the client is also accepting these Terms and Conditions. We cannot accept responsibility for wear and tear of tile grout and silicone as these are perishable products. Cancellation of work will incur loss of earnings charge of 25% of initial agreed values of works.


Payment Terms 30% deposit on booking work, the final 70% on day of completion. Method of payment is by either cash or credit/debit card on date of completion. Finance installation payment terms, please refer to your finance agreement. If payment if not received as outline above, the invoice will be adjusted to include interest payable at 3% charged per day above base rate.  Non-payment for goods and/or services as agreed will result in legal action as per the Late Payment of Commercial Debts (Scotland) Regulations 2002. A scrap metal subsidy has been discounted from your heating installation price, if you wish to keep this scrap metal. You will have to make us aware of this, so we can adjust the price. The customer is responsible for the disposable of all packaging waste, rubble and refuge left after the job, we will dispose of these materials in your correct recycling bins.  
 

Complaints 

Our commitment to you

At Cozy Heat & Bespoke Bathrooms every customer is important to us, and we believe you have the right to a fair, swift and courteous service at all times.
We are in receipt of your complaint and we will deal with it promptly, effectively and in a positive manner.

Cozy Heat & Bespoke Bathrooms Complaints Procedure 


1) We will acknowledge your complaint promptly within 5 working days of receipt.
 
2) We will investigate your complaint and endeavor to send a final response to you within 4 weeks of receipt of your complaint. If we are unable to provide you with a final response within this time we will send you an update. 
 
3) We will endeavor to send a final response to you within 8 weeks of receipt of your complaint. If we are unable to provide you with a final response within this time frame, we will write to you explaining why and advise you when you can expect a final response. 

 

Please make any complaint to Cozy Heat 86 Easton Drive Fk1 2ta
 

Privacy Policy

Cozy Heat Privacy Policy of www.cozyheatplumbers.com

Privacy Policy
Effective date: April 15, 2019

Cozy Heat ("us", "we", or "our") operates the www.cozyheatplumbers.com website (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. Our Privacy Policy for Cozy Heat is created with the help of the Free Privacy Policy Generator.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.cozyheatplumbers.com

Information Collection And Use
We collect several different types of information for various purposes to provide and improve our Service to you. Data is held for as long as you are a customer and is deleted/updated at your request. 

Types of Data Collected
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City


Cookies and Usage Data
Usage Data
We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.


Use of Data
Cozy Heat uses the collected data for various purposes:

To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer care and support
To provide analysis or valuable information so that we can improve the Service
To monitor the usage of the Service
To detect, prevent and address technical issues


Transfer Of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Cozy Heat will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data
Legal Requirements
Cozy Heat may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation
To protect and defend the rights or property of Cozy Heat
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability


Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Links To Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us
If you have any questions about this Privacy Policy, please contact us:

By email: cozyheatplumbers@hotmail.com

 

Complaints to ICO can be made by going to https://ico.org.uk/make-a-complaint/